Job Summary:
We are seeking a reliable and customer-oriented individual to join our team as a Front Desk Clerk. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and creating a positive experience from the moment they arrive.

Responsibilities:

• Guest Check-In and Check-Out: Greet guests upon arrival, assist with the check-in process, and provide information about hotel amenities and services. Process check-outs efficiently and accurately, ensuring all guest accounts are settled correctly.
• Reservations and Bookings: Handle reservation inquiries via phone, email, and in-person. Assist guests with booking accommodations, making modifications to existing reservations, and providing information about room availability and rates.
• Customer Service: Address guest inquiries, requests, and complaints promptly and professionally. Strive to resolve issues to the satisfaction of the guest while upholding hotel policies and procedures.
• Payment Processing: Collect payments for reservations, room charges, and additional services. Maintain accurate records of transactions and balance cash drawers at the end of each shift.
• Phone and Email Correspondence: Manage incoming calls and emails, directing inquiries to the appropriate department or staff member. Respond to messages promptly and courteously.
• Information Assistance: Provide guests with information about local attractions, dining options, transportation, and other services to enhance their stay.
• Administrative Tasks: Complete various administrative duties such as filing, data entry, and preparing reports as assigned by management.

Requirements:

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in computer systems and hotel management software is a plus.

Join our team and become an integral part of delivering outstanding hospitality to our guests!

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Schedule:

• 8 hour shift

Ability to Relocate:

• Wasilla, AK 99654: Relocate before starting work (Required)

Work Location: In person